Service quality in leisure and tourism


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Buy this book. Author s : Williams, C. Editors : Williams, C.


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Book : Service quality in leisure and tourism pp. ISBN : DOI : Record Number : Location of publication : Wallingford.

Service Quality in Leisure, Events, Tourism and Sport

Country of publication : UK. Language of text : English.

Descriptor s : consumer satisfaction consumer satisfaction Subject Category: Miscellaneous see more details , leisure industry leisure industry Subject Category: Disciplines, Occupations and Industries see more details , leisure services leisure services Subject Category: Miscellaneous see more details , management management Subject Category: Disciplines, Occupations and Industries see more details , service quality service quality Subject Category: Properties see more details , tourism tourism Subject Category: Activities see more details , tourist industry tourist industry Subject Category: Disciplines, Occupations and Industries see more details.

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Service Quality in Leisure, Events, Tourism and Sport

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Enter author surname:. Display : 25 50 Previous record Next record. Actions Tools Choose a colour. This book aims to develop knowledge and understanding of the theories and principles of service quality within the context of leisure and tourism. Suitable for students, researchers, leisure and tourism professionals, it relates the nature of the consumer experience to the planning, design and Service quality in leisure and tourism. Buy this book Author s : Williams, C. Suitable for students, researchers, leisure and tourism professionals, it relates the nature of the consumer experience to the planning, design and management management Subject Category: Disciplines, Occupations and Industries see more details of service delivery and critically evaluates the various quality management methods, systems, techniques and approaches that can be applied to the leisure and tourism business environment.

While part 1 chapters establishes the challenges facing leisure and tourism managers in achieving service quality, part 2 chapters examines the skills and techniques of translating the understanding of consumers, quality and the nature of leisure and tourism experiences into appropriate products and services. Part 3 chapters takes the management of service quality beyond the design of services into the management of systems and procedures and the overall philosophy of organizations in their approach to quality. CABI, Wallingford.

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Service Quality in Leisure and Tourism

ISBN Service quality is at the forefront of how the leisure, events, tourism and sport LETS sectors operate. This updated and enhanced new edition addresses key points and principles of managing service quality across the industry sector. It identifies and analyses the requirements of managing service quality in an industry with distinctive features and challenges, and is illustrated throughout with case-studies which draw on a range of contexts and organizations.

Considering the underpinning theory of service quality, it informs the reader of the practical application of service quality management tools and techniques in the leisure and tourism industry. To use the full functionality of this website it is recommended that your browser is Javascript enabled.

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